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Privacy Policy

Effective Date: May 2025

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Caroline Brown Property (“CBP”, “we”, “us”, “our”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland legislation.

1. Scope of Policy

This policy applies to all visitors to our website, clients, potential clients, and individuals interacting with CBP through online forms, marketing campaigns, social media, and other digital channels.

2. Information We Collect

We collect personal information to provide property services and improve user experience, including:

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  • Full name, email address, phone number.

  • Property-related details (location, estimated value, sales intent).

  • Website interaction data via cookies and analytics.

  • Marketing preferences and engagement data.

  • Social media interactions (where applicable).

3. How We Use Your Information

Your data is used to:

  • Facilitate property appraisals and consultations.

  • Respond to enquiries and provide tailored property services.

  • Deliver marketing communications, property alerts, and newsletters (opt-in basis).

  • Conduct market research and improve website functionality.

  • Target advertising through remarketing campaigns (Google, Facebook, LinkedIn, etc.).

4. Disclosure of Personal Information

We may disclose your information to:

  • Trusted third-party service providers (CRM platforms, marketing agencies, analytics tools).

  • Regulatory authorities, where legally required.

  • Other parties only with your consent.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Data is stored securely through industry-standard encryption and access controls.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support marketing efforts. By using our site, you consent to our use of cookies. You may adjust cookie settings in your browser at any time.

7. Third-Party Links & Services

Our site may contain links to external websites. CBP is not responsible for the privacy practices or content of these third-party sites. Users should review those sites’ privacy policies independently.

8. User Rights & Control

You may:

  • Request access to the personal information we hold.

  • Request corrections or deletions of your data.

  • Withdraw consent for direct marketing communications.

To exercise these rights, contact us using the details below.

9. Limitations of Liability

CBP will not be liable for any unauthorised access, misuse, or disclosure of your personal information beyond our reasonable control, including cyber-attacks or third-party breaches.

10. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our website constitutes acceptance of any amendments.

11. Contact Us

For privacy concerns or to make a complaint, please contact:

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